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What currency do you sell in?
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All prices are in US Funds. |
What is the minimum order?
What is the FOB point?
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Montreal , Quebec, Canada |
Which courier could we use to ship from Montreal?
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All major couriers are available from Montreal,
the decision is the customer’s. |
Which couriers accept COD shipments to Canada and
USA?
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Emery Worldwide and BAX Global |
Can we be on terms from the first order?
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Our policy for the first order is Cash in
Advance. |
How can we establish terms with your company?
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You are required to sign the Credit Application
and Agreement. If the Credit Application and
Agreement is not completed and signed, your
request to establish terms with us will not be
processed.
 To
download the Credit Applications and Agreement, first
logon to MAG Online, then access the Credit Account page. |
Do you accept Credit Cards?
What is Monteva's rejection policy?
| |
All claims for error, shortage or refund must be
addressed to and received by Monteva Aviation
Group within a maximum of 10 days after receipt
of goods. Monteva's liability is limited
to replacing the material or refunding the
invoice value of the material sold.
A
customer seeking to return goods must adhere to
the following steps; otherwise, shipments will
be refused at customers expense and
responsibility:
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the customer must obtain a RMA number issued
by Monteva prior to returning the good(s), |
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the customer must ship the good(s) back to
Monteva within 3 days of the issuance of the
RMA number, |
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the customer must clearly affix the RMA
number to all returned containers and the
accompanying documents, |
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no returned good(s) will be accepted if they
were removed from their OEM packaging,
disassembled, or, altered in any manner
whatsoever. |
|
Are there any restocking fees for returned items?
| |
Restocking fees apply when shipped units are in
good condition with all the required
documentation and the customer still wants to return
the units without a valid reason. |
What charges apply when an exchanged unit goes BER?
| |
As
per the signed Exchange Agreement, the following
charges will be applied:
- the unit outright value + the exchange fee +
any applicable late fee charges |
What are Monteva's terms and conditions of sale?
For
what time period does Monteva keep documents
relating to parts that they sell?
| |
We
keep all documents for a period of 10 years in
paper form and 15 years in digital form. |
Do you charge for traceability and OEM
certification?
Do you charge for notarizing the trace documents?
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Yes, there is a US$25 fee. |
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